Refund policy

We accept product returns in new condition in their original packaging within 30 days of purchase. If you think your product is defective, please contact us at support@shadowelectronics.com, or at (909) 307-2626 before shipping it back so we may determine the quickest possible resolution to your problem.

Requesting a Return: Contact our experts at support@shadowelectronics.com, or at (909) 307-2626 to obtain a return authorization. Please do not ship back any merchandise without a return authorization.

Warranty claims made outside of the United States will be processed in the customer’s home country by a Shadow Electronics authorized distributor.